What is
OpsCare?

Absolutely. Because we build your application environment from scratch, utilizing the 12 Factor principles, we can ensure your application environment is trouble free and take advantage of economies of scale across all our OpsCare clients, big and small.

This, coupled with being one of the largest Ruby on Rails focused agencies in the Asia Pacific region means we can pass these savings onto you. It just makes sense.

Yes. Unlike some, we take full responsibility for our client's production environments, and because of this, we can make changes rapidly and simply. Our team are trained and certified AWS experts, so we can solve pretty much everything.

In fact, the best way for you to work with us is to chat to us first if you want to change your environment to do something. We might already have a solution we can put in place rapidly, reducing your time to make changes. After all, our team are Rails experts.

Very rarely though, our clients ask for something that is brand new or experimental, and in these cases we might work with you on a paid consulting basis to get the best outcome. But we'll always work with you if this is the case.

Yes, you can. Though the OpsCare fee is based on the rate AWS would have billed you if you had no reserved instances.

Well, yes, of course. But then you wouldn't need OpsCare right?

The other point is that your team will only be looking after one application stack. Every time there is a change or security update, they have to learn about it and get to apply it once. Our team looks after many Rails applications stacks, so every time something comes out, we can quickly apply that same learning across many clients, thus the saving.

OpsCare also helps mitigate the key person risk that many organisations have.

Well, then you are in luck! Because we are a Ruby on Rails development shop, one of our team can dive in and fix it, so even if your Rails app goes offline because someone accidently pushed a code error, our team can investigate and get it running again.

Yes. We've spent many years working out the best solution on this and sometimes application code fails at the worst of times. It's not an operations failure, but your site is still down.

In these cases, our team will proactively start inspecting and repairing your application. We will raise a ticket and give you a chance to say "No, it's all good, don't work on it, we'll fix it" and if we get a reply from you within half an hour, we'll stop without charge.

But if our team needs to work on your application code base to get your application running again, we will go ahead and work for up to four hours without any further request from you to get your application back on line, we will send you an appropriate invoice the following day for the time spent at our ad hoc rates.

In any case, our team will only do the minimum needed to get your application back online and serving requests successfully. You'll then get details of what was done and what needs to be done for a more permanent fix, which you can ask us to do if you like.

See our Terms of Use under the section "OpsCare Emergency Development" for more details of what is covered and what is not.

Yes! You can pre purchase hours and get prepayment discounts instead of receiving invoices for ad hoc rates. This is a far more cost-effective solution and your account manager can discuss what is available.

Absolutely! We have our CodeCare^® service for exactly that. And even better, if you get both OpsCare and CodeCare, you get the CarePackage $75 per month discount!

None of them :) We have a dedicated operations team at reinteractive who look after our CodeCare and OpsCare services. Your operations updates are done by this team and every change is reviewed by at least one other person on our team to ensure quality before it is published.

Absolutely. OpsCare works well with developers. We have a suite of command line tools that make it possible for your developers to deploy with abandon.

Well, we hope you will never want to, but if you do, the way we build our stack is industry standard, and we simply give you the root password to your AWS account and disconnect it from our OpsCare stack. Your development team can install something like Capistrano (we will even give helpful advice on how to do this in the last month of your service) and you will be 100% solo, no problem.

It's a philosophy of reinteractive to never lock in a client artificially. We believe clients will stay with us because of our service, not because it's hard to go elsewhere.

Yes.

Well, yeah, you could. It wouldn't be very nice, but we do let you cancel any time if you are not happy. It's up to you, but we only offer the refund once.

No.

Yes there is, contact us for details.

Yes, but you need to pay for at least 6 months in advance.

No. This is a monthly subscription product and we provide a very specific set of circumstances. Our Master Services Agreement is the one we use for the Ruby on Rails OpsCare product, and we believe it should cover pretty much any issue you have (if not, please feel free to contact us to discuss the points that you are concerned about).